This Policy applies to all Personal information received by Masterclass Crowdfunding in any format including electronic, paper or verbal. Masterclass Crowdfunding will not sell or share this information with third parties in ways different than what is disclosed in this Policy.
Personal information collected by Masterclass Crowdfunding from Users, Project Creators, Backers, Clients, Business partners and others may be maintained at its corporate offices in England, or at other Masterclass Crowdfunding facilities. Masterclass Crowdfunding collects Personal information for, among other things, legitimate business reasons such as customer service; meeting governmental reporting and records requirements; maintenance of accurate accounts payable and receivable records; internal marketing research; safety and performance management; financial and sales data; and contact information. All Personal information collected by Masterclass Crowdfunding will be used for legitimate business purposes consistent with this Policy.
If you have any queries or concerns, please contact us at firstname.lastname@example.org
Who We AreMasterclass Crowdfunding (together with its parents, subsidiaries, affiliates, agents, representatives, consultants, employees, officers and directors - collectively, “Masterclass Crowdfunding”, “we”, “our” or “us”) operates globally. In many cases, Masterclass Crowdfunding operates in jurisdictions considered by the European Union ("EU") to provide adequate levels of protection to the privacy of individual information.
To ensure compliance with the EU Privacy Directive, Masterclass Crowdfunding has put in place, Standard Commercial Clauses pursuant to Article 26(2) of the EU Data Protection Directive, which include any non-Masterclass Crowdfunding entities that process data on its behalf
Masterclass Crowdfunding Chief Privacy Officer ("CPO") is responsible for the company’s compliance and enforcement of the Policy and all data security issues. The CPO is available to any of its valued employees, customers, vendors, business partners or others who may have questions concerning the Policy or data security practices. Relevant contact information is provided below.
Your personal information may be transferred, stored or processed outside the EEA by staff engaged by Masterclass Crowdfunding e.g. in the provision of support services etc. By submitting your personal data, you are agreeing to this. Masterclass Crowdfunding will take all steps reasonably necessary to ensure your data is treated securely and in accordance with this policy.
Changes to the PolicyWe reserves the right to modify or amend this Policy at any time consistent with the requirements of any developing international law, principles and practices relating to privacy. If we do, we’ll let you know about any material changes made, either by clear notification on the website or by e-mail. If you continue to use our website after a change has been made, this indicates your continued acceptance of this Policy.
DATA WE COLLECT:
OPT-IN CUSTOMER DATA:When a user opt-in for a special promo offer or competition, their information will be held on file. The following outlines the information that we collect & the reasons that we collect this information.
The website collection users Name, Email Address, Interests, The marketing channel/specific advert that the user came from, IP Address, Date and Time the user joined/updated their information.
Name: we collect the users name so that we can make the user experience more personal and friendly.
Email: we collect the users email address so that we can send requested information, content related to topics of interest and offers that could be of interest to them.
Interests: we collect the users interests during SOME opt-in processes so that we can send the user content that is the most relevant to them. We continue to update the users interest based on POLLs and actions steps that they take whilst interacting with our website and emails. The more we can understand about the users interest, the more relevant we can make the content to match their needs.
The marketing channel/specific advert that the user came from: we collect the marketing channel s that we can improve our marketing efforts. Once we understand how the users are discovering our website it allows us to focus our marketing efforts to attract more likeminded consumers. This data also gives us an idea where we should be spending our marketing budget and where we should stop spending budget.
IP Address: we collect the users name so that we can improve the security of the website. If we see repeat attempts at hackers attempting to access the website via a specific IP address, we can then BLOCK that IP from accessing the website.
- Date and Time: we collect the data and time the user joined incase there are any questions from the user regarding the information stored. The date and time can act as a reference point in some cases.
PAYING CUSTOMER DATA:When a user purchases one of our products we will collect more information to be able to prove a better service, send the user new offers, VIP emails and to be able to send the user products via the post when required.
We collect the same information as above (OPT-IN CUSTOMER DATA), plus the users Phone Number, Address.
Phone Number: we collect the users phone number so that we can send notification texts to the user regarding their account password and critical information. We shall use the number when calling the user regarding a Scheduled Coaching call.
Address: we collect the users address so that we can send the user their products and subscribed for publications in the post.
- Payment Card Details: We do NOT hold your card details, all card details are held with our payment provider STRIPE. STRIPE are an online banking service who deal with all of our secure transactions.
CUSTOMER TESTIMONIAL DATA:When a user uploads a testimonial for us to use within our marketing promotions, we store their information along with the testimonial to prove it’s validity.
We collect the users full name, email address, website url, testimonial, location (if provided), image (if provided), video (if provided)
Name: we collect the users name so that we can display who the testimonial is from.
Email: we collect the users email address so that we can display the contacts reference email should the viewers wish to confirm it’s authenticity.
URL: we collect the users website URL so that we can display the contacts reference website should the viewers wish to confirm it’s authenticity. PLUS owe like to give the reviewer a LINK back to their own website or social media platform.
Testimonial: we store the testimonial so the we viewers can read the comments left
Location: we store the location of the user (Town), so that views can see which geographical location the testimonial came from.
Image: If the user provides a image to compliment the testimonial, we store the image to provide further proof to the user of the authenticity of the testimonial.
- Video: If the user provides a video to compliment the testimonial, we store the video to provide further proof to the user of the authenticity of the testimonial.
CUSTOMER WEBSITE COMMENTS DATA:When a user makes a comment on the website blog posts OR product pages, the comments are handled using Facebook’s comments plugin. We do not hold the comments on our server.
HOW WE STORE DATA:We use various tools to store your information. Provided below is a list of secure tools that we use to store the users information so that we can offer the best user experience that we can and provide the user with on going quality information that we believe is relevant to them.
- Secure Backend Database
- Active Campaign (email provider)
- Stripe (card Payment Provider)
- Hotjarr (Analytical Data Only)
- Google Analytics (Analytical Data Only)
- Google Adwords Pixels (Analytical Data Only)
- Facebook Pixels (Analytical Data Only)
HOW WE STORE DATA:Any of the information we collect from you may be used in the following ways:
• To communicate with you - The e-mail address you provide may be used to:
- send you information and updates
- send you information on the latest blog posts
- ask for feedback via surveying
- contact you about your access to the website
- send information on related products or services etc.
- reply to any correspondence you send to us
- and for any other reasonable purposes related to your registration.
Please note: If at any time you would like to unsubscribe from receiving future e-mails, we include detailed unsubscribe instructions at the bottom of each e-mail and you can also change your Privacy options under your User Profile Dashboard on our website.
To personalise your experience and improve customer service – By using information you have supplied to us we can respond more effectively to Customer Service Requests and support needs, and tailor your use of the website to be more User specific.
- To improve our website – By receiving feedback, by tracking and analysing your use of our Services and by using the information you provide, to interact with you regarding our website, we can make significant improvements to the User Experience.
PROTECTING YOUR INFORMATIONThe privacy principles in this Policy are based on the Privacy Shield Privacy Principles (see: https://www.privacyshield.gov/welcome), and include:
Your Right to be Informed:
We will inform you about:
- the types of personal data it processes;
- the reasons why it processes your personal data;
- if it intends to transfer your personal data on to another company and the reasons why;
- your right to ask us to access your personal data;
- your right to choose whether you allow us to use your personal data in a "materially different" way or to disclose it to another company (also known as the right to "opt-out"). When the data is sensitive, (that is, data that reveals, for example, your ethnic origin or the state of your health) we will inform you about the fact that it may only use or disclose such data if you allow this (also known as the right to "opt-in");
- how to contact us if you have a complaint about the use of your personal data;
- the independent dispute resolution body where you can bring your case;
Limitations on the use of your data for different purposes:
We will only use your personal data for the purpose for which it was originally collected, or for which you have subsequently authorised. If we wants to use your data for a different purpose, this will depend on how much the original purpose diverges from the new purpose:
- We will not use your data for a purpose that is incompatible with the original purpose;
- If the new purpose is different but related to the original one (i.e. "materially different"), We may only use your data if you do not object or, in the case of sensitive data, if you consent.
- If the new purpose is different from the original one but still close enough that it would not be considered as materially different, such use is permissible.
You also have a right to choose whether you allow us to pass on your personal data to another company. While you do not have such a choice when your data will be sent to another company (also known as an "agent") for processing on behalf, in the name and under the instructions of Masterclass Crowdfunding, Masterclass Crowdfunding will have to sign a contract with the agent that obliges the latter to provide the same data protection safeguards as contained in the Privacy Shield framework.
Data minimisation and obligation to keep your data only for the time needed:
We may only receive and process personal data to the extent they are relevant for the purpose of processing, and it has to ensure that the data used is accurate, reliable, complete and up-to-date. It is only allowed to keep your personal data for as long as necessary for the purpose of processing. It may keep your data for longer periods only if it needs them for certain specified purposes such as archiving in the public interest, journalism, literature and art, scientific or historical research, or for statistical analysis. If your data continues to be processed for these purposes, We will comply with the Privacy Principles.
Obligation to secure your data
We will ensure that your personal data are kept in a safe environment and secured against loss, misuse, unauthorised access, disclosure, alteration or destruction, taking due account of the nature of the data and the risks involved in the processing.
Obligation to protect your data if transferred to another company
As noted above, under certain conditions and considering the purpose for which it received your personal data, we may transfer them to another company. This can happen for instance when we share your data (with a company that itself decides how to use the data, a so-called "controller") without you objecting to that or concludes a service contract with a (sub-) processor (a so-called "agent"). Irrespective of its location, within or outside the U.K., the company that receives the data must ensure the same level of protection of your personal data as guaranteed under the Privacy Shield framework. This requires a contract between Masterclass Crowdfunding and the third-party setting out the conditions under which the third-party can use your personal data and its responsibilities to protect your data. This contract will have to require the third-party to inform us of situations where it cannot continue to meet its obligations, in which case it must stop using the data.
Your right to access and correct your data
You have the right to ask us to give you access to your personal data. This means that you have a right to have your data communicated to you but also to get information about the purpose for which the data are processed, the categories of personal data concerned and the recipients to whom the data are disclosed. You can then request the company to correct, change or delete them if they are not accurate, outdated or have been processed in violation of the Privacy Shield rules. We also have to confirm whether or not it holds or processes your personal data. You are normally not obliged to give any reasons as to why you would like to access your data; however, we may ask you to do so if your request is too broad or vague. We have to respond to your access request within a reasonable time frame. We may sometimes be able to limit your access rights, but only in specific situations such as when providing access would undermine confidentiality, breach professional privilege or conflict with legal obligations.
Sharing your informationWe do not sell, trade, or otherwise transfer to outside parties your personally identifiable information and will not distribute your personal information to outside parties without your consent. However, we may disclose information about you in the following ways:
We may share your information with certain trusted third-party services and those who assist us in operating our website but the conditions for doing so are laid out in the previous section ‘Protecting your Information (Obligation to protect your data if transferred to another company)’.
To enable Masterclass Crowdfunding employees and agents to administer any accounts or services provided to you through the site, your information will be shared with them.
- We also reserve the right to release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or other’s rights, property or safety. However, non-personally identifiable user information may be provided to other parties for marketing, advertising or other uses.
There are some types of data that will not be publicly displayed or revealed to other Users. This includes:
- Password details
- Any payment information you provide
- Phone/Mobile Number
- Date of Birth
- Verification Documents
- Any additional private profile information
- Any correspondence you send to us regarding for example, support questions or reporting a problem.
How we find our audienceWe use marketing out reach so that we can get in front of new audiences and promote values content/offers to existing users. We use a variety of companies that allow for advertising to placed on their website. All of our marketing outreach is in alignment with the Companies own rules. Provided below is a list of companies that we use for marketing:
- Facebook Advertising
- Instagram Advertising
- Twitter Advertising
- Google Adwords
- Youtube Advertising
- OutBrain (article submission)
- PR (outreach channels)
- Guest Blogging
- Advertising (Magazines, Billboards, TV, Radio)
- Other ‘none specific’ medias
CookiesCookies are small data files that a site or its service provider sends to your browser from a web server, which are then stored on your device’s hard drive. Cookies allow us to recognise your device but not the specific person using it.
We use them to optimise our websites performance, to improve the user’s experience and to share relevant content with the users on third-party networks, so that they can receive more valuable content and insights into the Crowdfunding industry and our services (references in our Terms and Conditions and this Policy to ‘cookies’ also include other means of automatically accessing or storing information on your device).
Your browser may give you the ability to control and decide whether you accept cookies and many sites offer you the option to allow cookies to run on your device. However, if you choose to turn off or not accept cookies, you should be aware that this can limit the functionality of some areas of the our website and may not offer you the optimal user experience that the cookies will help you experience.
ChildrenOur website is not directed toward children, and people under the age of 18 (or those not old enough to form a binding contract where they live) cannot become a registered user of the site. We do not knowingly collect any personal data from children under the age of 18 Nevertheless, We are committed to complying with applicable laws and requirements, such as the United States’ Children’s Online Privacy Protection Act ("COPPA").
Removal/Correction of Personal Information/Disputes
Any questions or concerns regarding the use or disclosure of Personal information should be directed to the Masterclass Crowdfunding Chief Privacy Officer at the address given below. Masterclass Crowdfunding will investigate and attempt to resolve complaints and disputes regarding use and disclosure of Personal information in accordance with the principles contained in this Policy.
Masterclass Crowdfunding users also have the option to request that Masterclass Crowdfunding no longer use information previously provided, correct information previously provided or remove information previously provided to Masterclass Crowdfunding.
FOR THE ATTENTION OF: Chief Privacy Officer
LEO Global Office
Battle Barns Preston Crowmarsh
By email: chiefprivacyofficer@WelcomeToLEO.com
Any enquiries should include the individual’s name, address and other relevant contact information such as phone/mobile number or e-mail address.
The Masterclass Crowdfunding website may contain links to other websites and Masterclass Crowdfunding assumes no responsibility for the content or Privacy Policies and practices on those websites. You are encouraged to read the Privacy statements of those sites, as they may differ from those of Masterclass Crowdfunding.